Agent Terms and Conditions

LJ Hooker Malua Bay Holiday Management
Terms & Conditions of Occupancy.

Please take a few moments to read the following LJ Hooker Malua Bay conditions of letting.

A deposit of 50% of the total cost of your booking plus the $119.00 (incl. GST) booking fee
is required upon reservation to ensure that your booking is confirmed.

Full payment of booking is required 30 days prior to occupancy (peak summer season bookings do not apply).                                Failure to do so will result in termination of booking. Bookings made within 30
days of your arrival must be paid in full at the time of booking - Payment may be made by BPAY
or credit card (VISA OR MASTERCARD ONLY).  Please note when making payment by credit card a 
2.041% surcharge does apply.

With high demand in peak periods, balances of payment are required to be paid by the 1st
November.   Failure to do so may result in termination of booking.

Tariffs quoted are correct at the time of printing and are subject to change without notice.
The tariff is subject to change if alternations are made to improve the property. Should this occur
you will be notified.

Security Deposits
Credit Card details will be utilized as a security bond; all credit card details are confidential and
destroyed after final inspection of the property, if no claims are to be made.

LJ Hooker Malua Bay reserves the right to make claims on the security bond if the terms &
conditions are not met, resulting in loss, extra cleaning, damage, expense of inconvenience.
Guests will be notified on claims being made prior to any payments being debited.

A Guest registration form is required to be completed and signed by the guest for all bookings.
Failure to do so will result in termination of booking. The registration form requests details of
your legal name, address, driver’s license number as well as credit card details for the                                                                            $500.00 - $1000 security bond. Security Deposits are held for 7 days unless the duration of your                                                          stay exceeds this. An increased security deposit may be incurred at our discretion.

Guest Responsibilities
If any items belonging to the property have been reported missing or damaged, charges will be
made accordingly.

Guest may only park vehicles in the designated areas.

The property must not be used for unlawful purposes. Guests must comply with the by-laws,
rules and regulations of the body corporate property (if applicable) and any reasonable
direction to the operator. The booking will be terminated if any guest fails to comply after
receiving a warning.

All bookings are accepted on the basis that the utmost care and consideration is given to the
premises and adjoining neighbours . Excessive noise, loud music, disruptive behaviour and/or
inappropriate language will not be tolerated. In the event of anti-social behaviour (or noise is
no lessened or exceeds 10pm) our terms and conditions are breeched. A security company may
be called to investigate the complaint incurring a $330.00 charge (starting figure) for the call
out, which is immediately deducted from the security bond. After one warning guests may be
evicted from the premises by the security company and/or agent. This will result in loss of rent and
bond and your booking terminated immediately.  We have a strict to no party policy. If a party                                                                or function is reported you will be terminated immediately.

Smoking inside all properties is prohibited. Guests may discard cigarette butts into rubbish bins.
Occupants will incur increased cleaning charges if anyone has been smoking inside the property
and or discard cigarette butts into garden beds.

Please do not leave the BBQ gas bottle empty on departure. If it runs out while using it, please
take it to IGA Malua Bay for the swap & go service. To swap a gas bottle you must advise the
cashier of the property address and ask to put the charge on LJ Hooker Malua Bay's account. If
you however pay for the gas bottle yourself you must provide a receipt for reimbursement.

It is the guests responsibility to maintain the cleanliness of the property during the lease period.
Children must not jump on beds; damage resulting from children jumping on beds will be at the
cost of the guests. Departing guests must leave the property clean and tidy. This includes
emptying the rubbish bin, washing and drying all dishes, emptying and cleaning the refrigerator,
oven grill, microwave, cleaning of the BBQ, leaving the beds neatly folded back, turning off the
lights and cooling/heating appliances, if the property is not left in a neat & tidy condition &
guest responsibilities are not carried out, a cleaning fee will be charged to you.

The cost of a standard clean is included in the tariff charge. LJ Hooker Malua Bay reserves the
right to recover any costs above the standard clean from guests at or following departure.
Council rubbish bin collection occurs weekly for general waste (red bins) and fortnightly for
recycling (yellow topped bins) on Wednesday mornings.  Our staff will notify you of collection
day upon check-in. Please place bins on the kerb the evening before, face out for collection.
Additional services can be arranged through our staff at cost.  A fee will be charged if any
excess rubbish has not been removed. Under no circumstances should general
rubbish/recycling be placed in the garden organics (green bin) a fee will be charged if you fail to

No liability is accepted if injury, debt, damage, loss, delay, expense or inconvenience is caused
directly or indirectly by events beyond the agent or owners control. No responsibility is taken
for guest’s property left on or near the premises. All guests are responsible for any theft or
damage due to neglect in this area. It is recommended that guests take out personal property
insurance or adequate travel insurance should any unsuspected situations arise before or
during your travel period.

Damage to the property or its inclusions by guests or their visitors, other than general wear and
tear, must be reported to our staff as soon as possible and arrangements made to pay for the
cost of repair or replacement.

Furniture is not to be moved around. Items are not to be moved from room to room or outside or
property to property. A fee will be charged should this occur.

On departure the property must be fully secured/locked and all lights must be switched off. 
Failure to comply will result in an $80.00 fee.

If keys and/or remotes are lost or damaged a $55.00 incl. GST will apply.  Also for lost or damaged
keys, with an additional charge of $77.00 incl. GST per garage/alarm remotes (if applicable).

An after hours call out fee of $50.00 is payable on the spot if an employee is requested to be
called out after business hours, for any reason where the occupant is at fault. Should a guest
lock themselves out of a property, an additional fee may be charged for any costs involved in
gaining entry to the property.

No more than the registered number of guests is to occupy the premises, as each holiday
property is equipped for a specific number of guests. It is against NSW Dept of Health
regulations for more persons to occupy a property than there are beds to accommodate them.
No extra mattresses are to be brought into the property. If the property is reported to be
overloaded, the booking will be terminated immediately and the guests will be asked to vacate
with no refund made.

Strictly no tents or caravans are permitted on the property.

Any areas designated as private by the owners are strictly prohibited, if failure to comply
possible termination will occur.

A description of the property and its inclusions is as accurate as possible. Without prior
inspection, no guarantee can be given that the property will satisfy guests expectations.
Our aim is to maintain a high standard of accommodation but we must point our that these
properties are privately owned & are furnished by the individual owners. All descriptions of the
premises by the agent are made out of good faith but no responsibility will be accepted for mis
description, errors or omissions.

Please be aware that not all areas have full or any mobile phone reception.

If a guest cancels a booking up to 3 months prior to commencement, the deposit will be
returned less a $55.00 incl. GST administration fee. Note the initial booking fee is non

If a guest cancels a booking within 3 months prior to commencement, no refund shall be made.
In the event that a booking is cancelled by the tenant & the full tariff has not been paid, the
tenant is liable for this amount unless the property is re-booked for this period.

No refund is made on the unused portion of rent, if guests vacate the property prior to their
departure date.

In the event if advanced bookings being cancelled by the owner and/or agent, a full refund will

Due consideration will be given, in consultation with the owner, to any cancellation at any time
occasioned by exceptional circumstances.

Change of Property/Dates
For a change of accommodation dates and/or property, more than 3 months prior to arrival a
$55.00 incl. GST administration fee will apply, subject to availability.

No fee will apply to extend the dates of your holiday booking; however it is subject to

Arrival/Departure Times
Arrival time is 2pm on the day of arrival and departure time is strictly 10am on the date of departure.
Extended stays may be permitted if available and prior arrangements have been made. If no prior
arrangements have been made for a late departure a $200.00 late fee will apply.

On departure the key must be returned to our office. For after-hours departures, a key slot is
located in the office front door. The key must be not be left at the property unless
arrangements have been made, failure to comply will result in a $50.00 incl. GST fee.

Keys are to be collected from our office on arrival after 2pm, keys will not be given earlier
unless prior arrangements with our office prior, however during the peak season they will
not be available earlier than 2pm. Our Office is open Monday to Friday from 9.00am to
5.00pm and Saturday 9am to 1pm. If you intend to arrive after hours please call our office prior                                                              to arrival to make alternate arrangements.

All properties are self contained. Linen (sheets and towels) are not included unless otherwise stated in the advertised description. Linen must be used on all beds.

Upon departure all dog droppings and/or bones must be removed from the premises and
disposed of properly. If this does not occur a cleaning fee will be charged to the guest.

If pets, which have been approved, are found inside the premises (unless approved by owner)
or if pets which have been unapproved are found on the premises, the booking will be
terminated and the guest will be asked to vacate with no refund made.

Any pest control required as a result of a pet inside and/or on the premises will be charged to
the guest.

All holiday properties under LJ Hooker Malua Bay management are privately owned and are
rented on a fully self-contained basis, in the event of faults and/or malfunctions of appliances
or inclusions, there is no obligation from the owner or LJ Hooker Malua Bay to compensate or

LJ Hooker Malua Bay will accept no responsibility for any inconvenience with machinery
breakdown. The agent’s best endeavours to repair, replace or hire a replacement will be

Should a Tradesperson be sent out on guests request to carry out a repair that was
unnecessary, the cost of the call will be at the guest’s expense.

Guest must inform our office immediately if the property is not clean otherwise they are
deemed to have accepted the property in the condition of arrival.

Left items- if requested we will endeavour to recover and return items left in a holiday
property, at our earliest convenience but we take no responsibility for the recovery and return
of these items. If requested we will return the items COD.

LJ Hooker Malua Bay may inspect the property without reasonable notice and without any
notice if there is any belief that there has been a breach of these conditions herein.

If the occupancy ends or the lease is terminated guests must immediately vacate the property.
LJ Hooker Malua Bay is authorised to do whatever is required to enforce the eviction of any
guest and removal of guest’s property.

Bad Book Register
LJ Hooker Malua Bay participate in the Bad Book Register. By accepting this booking you hereby
agree that if you or any occupant covered by this booking, including any guests, breach our
holiday terms and conditions, your name, phone number and email address along with the details
or the breach/breaches may be disclosed to the property and/or other agencies. LJ Hooker Malua
Bay reserves the right to refuse or cancel a booking where the guest may be registered on Bad

Property for Sale
When a booking is made, the deposit is accepted for the owner at the time. If the property is
for sale and the ownership changes before your holiday, we can not guarantee that the
property will remain available. A full refund will be provided if this is the case.

We cannot accept responsibility for decisions made by the new owner.

If a property is sold, guests will be notified, allowing suitable time to organise alternate

If a holiday property is listed for sale while guests are in the residence, the occupier agrees to
allow the owner or agent to conduct inspections with prospective buyers at mutually
convenient times, by appointment.

LJ Hooker Malua Bay has endeavoured to maintain the accuracy of the contents with their
websites. However from time to time aspects of the content may be out of date. Certain
information is provided by others including, owners, and for that we accept no responsibility for
its accuracy.

LJ Hooker Malua Bay acts as the letting agent on behalf of the owners in accordance with the
owners instructions. LJ Hooker Malua Bay reserves the right to take appropriate remedial
action and/or seek compensation for serious breach conditions of letting.